Privacy Policy

When you send a booking request we collect your name, phone number, email address if you give one, the service you selected, the number of pairs, the brand and model of your shoes, your preferred drop off date or shipping choice, any notes you write, and the condition photos you upload.

We use your information only to review your order, quote a price, arrange drop off or shipping, complete the work, and keep you updated. Condition photos are used to assess and document your shoes.

Sneaker Pope sends text messages to customers who opt in through the booking form. Those messages are about your order, including price quotes and status updates.

Message and data rates may apply. Message frequency varies. You can reply STOP at any time to opt out, or reply HELP for help.

Phone numbers and SMS consent are never sold or shared with third parties or affiliates for marketing purposes.

We do not sell your information. We share it only with the service providers that help us run the business, such as our website host, our database host and our text messaging provider, and only so they can deliver those services.

We keep booking records and photos for as long as we need them for our own records and for customer service. You can ask us to delete your record at any time.

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. To opt out of texts, reply STOP to any message from us.

Call (202) 250-0332 or email sneaker.popellc@gmail.com with any question about this policy.